Successful Negotiators Present and Clarify

Successful negotiators present their own position and clarify that of the other party. Asking good questions produces responses but the most useful information may be understood by listening for underlying needs.

Effective Influence Skills

People are often hired for their technical skills and fired for their lack of effective interpersonal skills. Effective influence skills help you get cooperation and commitment from others to accomplish individual and organizational goals.

Being The “Engagement Expert”

The “Engagement Expert” manager knows the key retention drivers for each person on the team and knows how to make the department a great place to work – paying attention to work climate as well as work output.