Facing Resistance
When you have explained your position in a logical way with data to back up your position, and the other person is still resisting, ask open-ended questions to learn more about their needs or objections. Then ask focused questions to help the other person focus on possible alternatives (“If we wanted to move forward with this project, what could you do to help?”).
Labels: business communication, influence skills, influence without authority, negotiation process, negotiation skills, negotiation techniques, organizational communication
posted by Lash Associates, Inc. at
4:15 PM
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